Refund policy
Refund Policy
We offer a 48-hour refund request window from the time your order is placed. After 48 hours, all sales are final.
To request a refund within the allowed time, you must email us at Lortayprosper@gmail.com with your order number and the full name used at checkout.
Refund Requirements
- Refund requests must be submitted within 48 hours of purchase.
- Requests made after 48 hours will not be approved.
- Once an order enters processing or ships, it cannot be canceled or refunded.
Chargebacks & Unauthorized Claims
We take fraud prevention seriously.
By placing an order on Lortayprosper, you agree to our policies listed at checkout and on our website.
Submitting a chargeback such as:
- “No knowledge of purchase”
- “Unauthorized transaction”
- “Item not received” (when tracking shows delivery)
- without contacting us first
may result in:
- Providing all documentation to the bank (order logs, IP address matching, delivery scans, email/phone confirmations, etc.)
- Loss of purchasing privileges from Lortayprosper
- Delayed resolution of your dispute
We encourage all customers to contact us first at Lortayprosper@gmail.com if there is any issue. We respond quickly and will work with you to resolve the situation directly.
Shipping Issues
If your package shows “Delivered” but you did not receive it, contact your local carrier and then reach out to us. We will help investigate the situation, but we do not refund delivered packages.